Privacy Policy
Effective date: August 10, 2026
Zenix Digital Media (“Zenix,” “we,” “us,” or “our”) provides digital marketing, website, automation, customer messaging and AI-assisted business communication services. This Privacy Policy explains how we collect, use, disclose and protect information when you interact with our website, services, forms, WhatsApp-enabled services or other business communication channels.
1. Information we may collect
Depending on how you interact with us, we may collect information such as your name, business name, phone number, email address, message content, service inquiries, appointment or lead information, and technical information associated with your interaction with our website or connected messaging services.
2. WhatsApp and business messaging
When you communicate with a business through a WhatsApp solution operated or configured by Zenix, message data may be processed through Meta’s WhatsApp Business Platform and connected automation providers for the purpose of receiving, routing and responding to your messages. We may process the phone number used for the conversation, message content, message timestamps and related delivery information.
3. AI-assisted responses
Some messaging experiences may use artificial intelligence to help generate responses, classify requests, summarize conversations or route inquiries. AI systems are used as support tools. Businesses may choose to transfer conversations to a human representative when appropriate.
4. How we use information
- To respond to inquiries and provide requested services.
- To operate customer messaging, automation and lead-management workflows.
- To improve websites, campaigns, digital experiences and customer support.
- To protect the security and integrity of our systems.
- To comply with applicable legal or regulatory requirements.
5. Service providers
We may use third-party service providers to host websites, automate workflows, deliver business messages, store operational data or provide AI functionality. These providers process information only as needed to provide their services to us or our clients and are subject to their own terms and privacy obligations.
6. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain records, resolve disputes, enforce agreements or satisfy legal obligations.
7. Your choices and data deletion
You may request access to, correction of, or deletion of personal information that we control by emailing info@zenixdigitalmedia.com. For deletion instructions, see our Data Deletion page.
8. Security
We use reasonable administrative, technical and organizational safeguards designed to protect information. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
9. Children
Our services are intended for businesses and general commercial audiences and are not directed to children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
11. Contact
Zenix Digital Media
Email: info@zenixdigitalmedia.com